New York State Division of Human Rights

Mission Statement

Offices & Executive Staff

Law & Regulations

How to File a Complaint

FAQs

Division's Performance

Commissioner's Orders

Court Orders

Press Releases

Publications

Customer Service Survey

Requests for Proposals

FOIL

Contracting/MWBE

Employment Opportunities

Internship Opportunities

Local Commissions

Contact Us

Helping to fight discrimination on the
basis of...
Race and Color
Creed
National Origin
Sex

Age
Disability
Sexual Orientation
Marital Status

Familial Status
Military Status
Domestic Violence Victim Status
Arrest or Conviction Record
Predisposing Genetic Characteristics

DISCLAIMER: The New York State Division of Human Rights (DHR) has added to our portal a translation feature developed by Google Translate to assist Web visitors in understanding information on the DHR website in a variety of foreign languages ... Read More

Recent Activities

Notice of Adoption: Civil Fines & Penalties Rule

Protection for Domestic Workers from Harassment

Reasonable Accommodation in Public Accommodations

Listen to our Fair Housing PSA

Employment Rights for Victims of Domestic Violence

Customer Service Survey

In an effort to improve the quality of the services we offer, the Division of Human Rights is conducting a Customer Satisfaction Survey to measure the overall satisfaction of complainants, respondents, and counsel with the Division’s process and personnel.

Please take a few moments and share your thoughts and ideas by completing our Customer Satisfaction Survey. Your feedback is critical to ensuring that the Division continues to improve and operates in the most professional, fair, and efficient manner as possible. We thank you for helping in that effort.

Please enter your role in the case (indicating whether you were a part or counsel) and the case number, which is optional:

Case Number (Optional):

Complainant Respondent Respondent's Attorney Complainant's Attorney

Website	Agree	Disagree	No Opinion
The Division’s website was easy to find.
The Division’s website was easy to use.
The Division’s website has useful information.
The Division’s website was attractively designed.
Reading through the Commissioner’s Orders bettered my understanding of the Human Rights Law.
Looking through statistics on the Division’s performance bettered my understanding of the Division’s work.
Support Staff	Agree	Disagree	No Opinion
The support staff were courteous.
The support staff explained the process to me in a thorough manner.
The support staff answered my questions.
The support staff responded to my concerns in a timely manner.
The support staff were well-versed on Division procedures.
Investigation	Agree	Disagree	No Opinion
The investigator contacted me within thirty days of the complaint’s filing.
The investigator was courteous during the investigation.
The investigator promptly addressed any concerns raised with him/her.
The investigator investigated all allegations and claims.
The Regional Director promptly addressed any concerns raised with him/her.
The investigation was handled in an impartial manner.
The timeliness of the investigation process was satisfactory.
Hearings	Agree	Disagree	No Opinion
The Division attorney presenting the complaint was courteous.
The Division attorney presenting the complaint was professional.
The Division attorney presenting the complaint was well prepared for the hearing.
The Division attorney was well-versed on the law as it applied to the case.
The Division attorney understood the issues in dispute in the case.
The Division attorney responded to my concerns in a timely manner.
The administrative law judge assigned to the case was courteous.
The administrative law judge assigned to the case was professional.
The administrative law judge was well prepared for the hearing.
The administrative law judge conducted the hearing in an impartial manner.
The administrative law judge was well-versed on the law as it applied to the case.
The timeliness of the hearing process was satisfactory.
Overall	Agree	Disagree	No Opinion
The Division’s complaint process is a professional and expeditious alternative to the court process.
The overall performance of the Division with respect to this complaint was satisfactory.
I would recommend the Division to a friend or family member who believed that they were subjected to discrimination.
Comments
How do you feel that we could improve the investigation process?
How do you feel that we could improve the hearing process?
Please identify staff members you believe deserve to be recognized for outstanding performance:
Please identify staff members you believe did not perform in a professional manner:
If you feel we fell short in meeting your expectations, please explain how:
If you feel we exceeded your expectations, please explain how:

Thank you for taking the time to complete this survey. Your answers will play an important role in increasing the efficiency and effectiveness of our Agency.